Warranty Form – Steel-Craft

1Contact Information

2Claim Details

3Claim Submission

Contact Information

Tell us how we can contact you.

Claimants Name(Required)

First Last

Claimants Email Address(Required)

Enter Email Confirm Email

Claimants Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Claimants Phone(Required)

Claim Information

Currently our assessment time is between 3 - 4 weeks.

Are you the original owner of the product?(Required)

Yes

When did you purchase the product?(Required)

MM slash DD slash YYYY

Purchase Type(Required)

New Installation

Renovation

Have you painted or coated the door?(Required)

Yes

Do you work for a dealer, lumber yard, or installer?(Required)

Yes

Dealer Name(Required)

Dealer Location(Required)

City State / Province / Region ZIP / Postal Code Country

The following information can usually be found on a sticker that the installer places on the door.

Builders Name

If applicable

Installers Name

If applicable

Installers Phone

Installers Address

Street Address City State / Province / Region ZIP / Postal Code Country

Sales Order Number(Required)

Purchase Order Numbers

Nearest Service Area(Required)

Door Details

The following information can be found on a sticker that is located on the doors end brace and looks like the following:

Door Type(Required)

Commercial

Residential

Door Model(Required)

Door Colour(Required)

Door Width(Required)

(in feet)

Door Height(Required)

(in feet)

Section Details

The following information can be found sprayed onto the top edge of the door panels and looks like the following:

Colour Match Number

Run Date

MM slash DD slash YYYY

Run Time

Hours

Minutes

AM/PM

Issues

Please describe in detail the issues that you are having with your door.

Problem Category(Required)

Problem Description(Required)

In order for us to best serve you, we will need photos of the following:

A legible photo or photos of the door panel information found on the top edge of the door panel.
A complete photo of the front / outside of the door.
A complete photo of the interior side of the door.
A clear photo of the issue reported and it's surrounding areas.
Any other picture relevant to the case.
A legible photo of the door order information sticker found on the left or right edge of the door panels, if present. Alternatively the hand-written order number in the same location, if present.

NOTE: There is a 2 MB file size limit per file for uploads.

File Upload

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 3 MB.

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Warranty Claim

Contact Information

Claim Information

Door Details

Section Details

Issues

RESIDENTIAL

COMMERCIAL

RESOURCES

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